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Candidates for 7492X Validation
The candidates intending to take 7492X certification exam want to become certified Avaya Aura Call Center Elite specialists. Plus, they are interested in learning how to manage the assignment, collection, queuing, and delivery of voice work items. In addition, they will know how to select experienced agents to work in call centers and deliver results. The target audience for this exam is also interested in using intelligent resources to determine whether a customer should be served by one of the least busy agents or they should assign one of the most skilled professionals to take care of the customer’s requests. The individuals who manage to successfully pass the Avaya 7492X demonstrate that they’ve developed an intermediate to advanced level of experience in diagnosing, isolating, and supporting different products that can be found in the Avaya Aura Call Center infrastructure.
Avaya 7492X Areas Assessed
The topics tested in the official 7492X exam are the following:
- Designing the Business Advocate features and using the basic questions for call center for such situations;
- Troubleshooting common issues related to call vectoring;
- Identifying the Best Service Routing feature in an Avaya Aura Call Center Elite or multisite environment;
- Troubleshooting the Server that works with Avaya Aura Media;
- Listing usage alongside trace, and displaying events;
- Describing different virtual routing features such as the Look Ahead or Enhanced interflow;
- Describing different troubleshooting tools within the CM and applying troubleshooting commands such as the “list trace vector”, “list trace vdn”, and “list trace station”;
- Troubleshooting different situations with the help of Communication Manager Denial Event;
- Understanding the general problems that might appear in the traditional call centers and how the Business Advocate feature can help in solving and overcoming such instances.
Avaya 7492X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Call Center Elite Support Exam |
| Exam Number: | 7492X |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 52 |
| Exam Format: | Multiple Choice |
| Passing Score: | 68% |
| Related Certifications: | ACSS - Avaya Aura Call Center Elite ACIS - Avaya Aura Call Center Elite |
| Sample Questions: | Avaya 7492X Sample Questions |
| Exam Way: | Pearson VUE testing centers (proctored exam). Certification status: Retired. |
| Pre Condition: | Required for ACSS - Avaya Aura Call Center Elite certification. Certification requirements include: 7392X Avaya Aura Call Center Elite Implementation Exam (ACIS prerequisite), 21450T Administering Avaya Aura Communication Manager R8 Test, and 7492X Avaya Aura Call Center Elite Support Exam. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/_assets/news/NewCallCenterElite%26MulitchannelCredentailOfferings.pdf |
Avaya 7492X Exam Syllabus Topics:
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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22173
By Winston
