Facebook Certified Community Manager Sample Questions:

1. An inclusive football player community wins a civic award, which grants it an income to hire a community manager. Many of the community members are visually impaired.
Which two activities should the newly hired community manager take to engage the community? (Choose 2)

A) Create a highly engaging text-based question of the day series
B) Share viral videos to spark discussion
C) Frequently encourage members to describe their best football tricks
D) Post visuals that are aligned with the corporate identity

2. A business consultant offers a free Facebook group to support potential clients. He aims to create consistent daily engagement.
Which two strategies could the consultant use to achieve his goal? (Choose 2)

A) Highlight top commenters in a special weekly post.
B) Look at engagement insights to compare the daily number of posts.
C) Comment on every post that members make in the group.
D) Enlist a scheduling tool to create daily topical posts to encourage conversation.
E) Create a group rule that requires daily engagement to remain in the group.

3. An online book club has a strict policy regarding self-promotion in the group. Community members are encouraged to share content about their favorite books or an upcoming release from an author, but they cannot promote their own work.
A new member joins the group and immediately posts a link to buy a book that he wrote. Upon seeing this post, several other group members comment with links to their websites to promote their work. The community manager wants to reinforce the group rules to the members.
Which two actions should the community manager take? (Choose 2)

A) Reply to the post and explain that this behavior is not allowed.
B) Repost the group guidelines regarding self-promotion.
C) Delete the post and use the Give Feedback feature.
D) Remove the member who created the post from the group.

4. A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.
The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.
The community manager wants to make the group the recognized source for support.
Which step should the community manager take first?

A) Review community posts and delete unprofessional content
B) Define the brand guidelines for cohesive content in the community
C) Tell members they need to pay to stay in the community
D) Ask the members to provide profitable ideas for the community

5. The community manager of a 25,000 member rock painting community in Dublin is concerned about low engagement in the group over the last six months and wants to increase conversations between members.
Which three actions should the community manager take to achieve this goal? (Choose 3)

A) Highlight the top engaging contributors in regular announcements to the community
B) Revise the content calendar to focus on member engagement tools
C) Remove members who have not posted or commented in the last month
D) Survey the community and reposition the content in line with their feedback
E) Message every member of the community individually to ask them to engage more

Solutions: