Facebook Certified Community Manager Sample Questions:

1. A community for social media experts wants to encourage engagement and growth. To do this, they want to offer more unique opportunities to meet and connect online.
They would like to produce regular sessions where influencers share their expertise.
What can the community manager do to meet this goal?

A) Host live video Q&A sessions in the group where the influencers host the session
B) Post content customized by the influencers into the group and boost the posts
C) Share exclusive access to the influencers Page and content for members
D) Host a Q&A on Instagram Stories where members can submit questions to influencers

2. A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?

A) Create a joint moderation account with the name of the group
B) Enter a list of potentially offending keywords into the moderation tool
C) Enforce a strict policy of blocking any profile that sends a message to a member of the admin team
D) Make the team's Facebook Page an admin of the group

3. In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A) Create a frequently asked questions learning unit
B) Add useful posts to a topic tag dedicated to frequently asked questions
C) Direct members to report repetitive questions using the Report to Admin tool
D) Ask members to tag an admin every time someone asks a repetitive question
E) Pin a post as an announcement in the group

4. A community manager of a large community for professionals is developing a content calendar to offer themed content to help members who are in the early stages of their careers. The group has had low engagement for the past year.
Which strategy should the community manager use to plan the most relevant content?

A) Ask community members to share their most memorable community posts.
B) Review data for insights into high-performing content in the community.
C) Research popular content themes that may be relevant to the community.
D) Survey community members for their most frequently asked questions about content themes.

5. A community manager needs to develop a leadership team to manage content for a community in which members share private information.
Historically, two visible members led this community, and community members are resistant to a larger leadership team.
The expanded leadership team must lead with a consistent voice and maintain an inclusive environment.
How can the community manager achieve these requirements?

A) Create an admin team profile for all team members to use when they make an official team action.
B) Create a team page for official communications and encourage the admin team to use their personal profiles.
C) Task specific admin team members to enforce rules, and assign others to maintain an inclusive environment.
D) Highlight the leadership team with photos, announcements and by tagging them regularly.

Solutions: