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Avaya Aura® Contact Center Solution Design Sample Questions:
1. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?
A) Web Chat Snap-In
B) Co-Browsing Snap-In
C) Presence Snap-In
D) Context Store Snap-In
2. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
A) Avaya Control Manager
B) Avaya Breeze® Platform
C) Avaya IX™ Workforce Engagement
D) Avaya IX™ Workspaces
3. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)
A) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
B) Contact Center data gathered from generic reports only
C) Evolution of the Contact Center agent
4. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
A) Avaya IX ™M Workspaces
B) Avaya Callback Assist
C) Avaya IX ™ Workplace
D) Avaya Agent Desktop
5. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
A) The salaries of the executives In the meeting
B) The model numbers of the existing contact center equipment
C) The Avaya solutions and services Avaya could offer
D) The design diagram for discussion with customer
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A,B | Question # 4 Answer: A | Question # 5 Answer: B |
By Cynthia
