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Avaya Workforce Engagement Support Certified Sample Questions:
1. You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?
A) You have not created the profile as a manager
B) You have not created the user name and password .
C) You have not created the profile as a supervisor
D) You have not created a valid profile
2. The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?
A) That the beasvcX64.exe process didn 't reach the memory required
B) That there is no connection via WIFI.
C) That the wlsvcX64.exe process didn 't reach the memory required.
D) That the security settings on Internet Explorer 11 allows Access to multiple servers.
3. Which three statements about the Framework platform are true? (Choose three)
A) The platform is Windows OS independent
B) The platform is HW independent.
C) Requires a locally installed instance of Microsoft SQL.
D) It is a predefined set of Server Roles that are deployed together on the same machine.
E) It can be installed with another platform on the same hardware.
4. You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?
A) Content Server
B) Archive database
C) Interaction Applications
D) Central Archive
5. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
A) eLearning
B) Interactions
C) Wfm
D) Coaching
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B,D,E | Question # 4 Answer: B | Question # 5 Answer: B |
By Georgia
