We're so confident of our products that we provide no hassle product exchange.
Cisco 300-830 Exam Overview:
| Certification Vendor: | Cisco |
| Exam Name: | Implementing Cisco Collaboration Cloud and Edge Solutions |
| Exam Number: | 300-820 CLCEI (often misreferenced as 300-830 in some listings) |
| Exam Price: | USD 300 (varies by region) |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple choice, Multiple response, Simulations / lab scenarios |
| Related Certifications: | Cisco Certified Network Associate (CCNA) CCNP Collaboration Core (350-801 CLCOR) Cisco Collaboration Cloud and Edge Solutions (CLCEI) |
| Recommended Training: | Cisco Official Training (CLCEI / Collaboration Cloud and Edge) Cisco Learning Network – Collaboration Track |
| Exam Registration: | Cisco Certification Exams Portal Pearson VUE Cisco Exams |
| Sample Questions: | Cisco 300-830 Sample Questions |
| Exam Way: | Online proctored or authorized testing center (Pearson VUE) |
| Pre Condition: | Recommended: CCNP Collaboration Core exam (350-801 CLCOR) or equivalent knowledge of enterprise collaboration systems |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Security and Troubleshooting | - Secure collaboration deployment
|
| Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Hybrid Collaboration Services | - Hybrid services integration
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?
A) Cisco Cloud Text to Speech engine is unavailable.
B) The audio file is missing.
C) There is a codec mismatch.
D) There is no or invalid Text-to-Speech Message.
2. A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.
Which configuration meets this requirement?
A) Disable the voicemail setting that forwards unanswered calls to the agent's voicemail.
B) Configure two lines on agent endpoints to differentiate between contact center calls and direct calls.
C) Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail.
D) Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail.
3. A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?
A) Usage Report
B) CSR Report - Yesterday
C) Teams Contact Details
D) Sites Contact Details
4. Drag and Drop Question
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
- List of each call
- Caller's number
- Queue and queue duration
- Final agent
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.
5. The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?
A) global configuration
B) flow-based configuration
C) queue-level configuration
D) scheduled recording configuration
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: Only visible for members | Question # 5 Answer: A |
By Cash
