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The Microsoft MB-240 exam evaluates a number of knowledge areas, which are classified into several topics. These sections are highlighted below:

• Managing Field Service Mobility (10-15%)

  Attempting the questions aligned to this section, the individuals need to be able to perform the installation and configuration of mobile apps, management of mobile projects, and modification of configuration settings.

• Managing Work Orders (15-20%)

  The second domain revolves around such technical skills as describing the work order lifecycle, creating and managing work orders, managing incidents, as well as configuring incident types, service task types, and requirement groups. The knowledge you should possess has to include your understanding of bookings and invoices as well.

• Managing Inventory and Purchasing (5-10%)

  This area includes the evaluation of one’s skills in managing inventory, purchasing, and product returns as well as creating return merchandise authorizations. You need to know how to set up warehouses and inventory, create child assets, and finalize returns.

• Scheduling and Dispatching Work Orders (25-30%)

  This subject area includes the details of the management of scheduling options, scheduling work orders with the use of Schedule Assistant and Schedule Board, implementation of scheduled Board and Schedule Assistant, as well as configuration of Resource Scheduling Optimization (RSO) and Universal Resource work orders.

• Implementing Connected Field Services (10-15%)

  This module includes the students’ ability to implement connected Field Service with IoT Hub and describe the use cases for IoT. It also includes the details of the management of security roles and identification of the use cases for IoT.

• Configuring Field Service Apps (15-20%)

  The first topic tests your ability to configure general settings, service and product pricing, as well as field service applications. It is also important to have the skills in integrating other tools with Field Service, managing bookable resources, configuring characteristics and skills, as well as configuring geocoding.

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Skills measured

• Configure field service applications (15-20%)
• Manage inventory and purchasing (5-10%)
• Manage field service mobility (10-15%)
• Implement Connected Field Service (10-15%)
• Manage work orders (15-20%)
• Schedule and dispatch work orders (25-30%)

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Languages: English, Japanese

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This exam measures your ability to accomplish the following technical tasks: configure field service applications; manage work orders; schedule and dispatch work orders; manage field service mobility; manage inventory and purchasing; and implement Connected Field Service.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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