We're so confident of our products that we provide no hassle product exchange.
Peoplecert ITIL-4-MSF Exam Overview:
| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Monitor, Support and Fulfil |
| Exam Number: | ITIL4-MSF |
| Available Languages: | Italian, Chinese, Spanish, French, English, Polish, German, Portuguese (Brazilian), Japanese |
| Certificate Validity Period: | 3 years (renewal via PeopleCert membership/CPD) |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Passing Score: | 65% |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Foundation |
| Exam Format: | Closed book, Multiple choice |
| Exam Price: | Varies by region (exam voucher included with accredited training) |
| Sample Questions: | Peoplecert ITIL-4-MSF Sample Questions |
| Exam Way: | Online proctored / delivered through PeopleCert testing platform |
| Pre Condition: | ITIL 4 Foundation (any version) or ITIL 4 Managing Professional Certificate; completion of accredited training required before exam results are released |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil4-practices-monitor-support-and-fulfil-batch-1-3682 |
Peoplecert ITIL-4-MSF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Monitor, Support and Fulfil Practices Overview | - Problem Management - Service Desk Practice - Service Request Management - Monitoring and Event Management - Incident Management |
Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:
Which of the following automation tolls will help to integrate service desk with other practice in the service provider's value streams?
- A. Reporting tools
- B. Workflow management tools
- C. Survey tools
- D. Work prioritization tools
Correct Answer: B 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
Which event type normally requires no immediate action?
- A. Exception event
- B. Major incident
- C. Critical event
- D. Informational event
Correct Answer: D 🗳️
Which of the following is NOT an area to consider for creating a common language in the multi- vendor environment?
- A. Salary agreements
- B. Rules for data exchange
- C. Processes
- D. Software tools
Correct Answer: A 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
What is a CORRECT statement about the handling of events?
- A. Events require a response that la tailored to the event type
- B. A single set or control actions should be established for all event classes
- C. A set of control actions should define immediate response to informational events
- D. incidents should be registered in response to instructional events
Correct Answer: A 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
An organization with different types of customers operates in several markets. Services are technically complex and require experts from many teams in order to resolve incidents. The organization wants to reorganize its teams to improve incident management. What is the BEST approach for the organization to use in order to improve incident handling?
- A. Create separate teams with clear boundaries to handle specific types of incident
- B. Implement horizontal team structure and encourage collaboration
- C. Create a hierarchical structure of incident resolution teams
- D. Create processes with detailed procedures for handling all incidents
Correct Answer: B 🗳️
Explanation: Only visible for SurePassExams members. You can sign-up / login (it's free).
By Quintion
